Return Policy

At Queens Arts and Trends, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, in their original condition, and returned with the original packaging.

  • Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Custom-made or made-to-order furniture

  • Personalized products

  • Clearance or final sale items

  • Products damaged due to misuse, improper installation, or normal wear and tear

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can evaluate the issue and provide a replacement, repair, or refund where applicable.

Return Process

To request a return:

  1. Contact our customer support with your order number and reason for the return.

  2. Wait for return authorization before shipping any item.

  3. Securely package the item and send it to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect product was delivered.

Order Cancellations

Orders may be cancelled before production or shipment begins. Once production of a custom item has started or the order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information available on Queens Arts and Trends.

Thank you for shopping with Queens Arts and Trends.